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Customer invoice downloads ​

GST Manager allows your customers to access their GST invoices directly, eliminating support tickets asking for invoice copies.

1. Self-service customer account downloads ​

Customers can download PDF invoices from their standard Shopify customer account:

  • Download invoice button appears on the Orders list and the Order detail page (Starter plan and above).
  • Download credit note button appears automatically whenever an order has a refund (Pro plan).

How it works for customers ​

  1. The customer logs into their account on your online store.
  2. They click on Orders and select their order.
  3. In the order actions menu, they click Download invoice.
  4. The branded GST PDF downloads instantly to their device.

All downloads are authenticated through Shopify, ensuring customers can only access their own invoices.

2. Automated email delivery ​

You can automatically email tax invoices directly to customers when an order is created:

  1. In Shopify admin, open Apps → GST Manager → Settings → Integrations → Email Delivery.
  2. Turn on Enable email delivery.
  3. Check the documents you want to send automatically:
    • Send Tax Invoice
    • Send Credit Note
    • Send Proforma (for B2B orders)
  4. Enter any BCC email addresses (e.g. your accounts team) separated by commas.
  5. Click Save.

Delivery options ​

  • Send via GST Manager (Free): Sends invoices from [email protected] with no setup needed.
  • Use your own email (Pro): Connect your own Resend API key or custom SMTP server to send from your own domain address (e.g. [email protected]).

3. Manual email send from Shopify admin ​

If a customer asks for a copy via email:

  1. In Shopify admin, open the order page.
  2. Click More actions in the top right.
  3. Select Send mail with GST Manager.
  4. Choose the document type (Tax Invoice, Credit Note, or Proforma) and confirm the recipient email.
  5. Click Send mail.

Documentation for the Relyweb app catalogue.

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