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Data & privacy

GST Manager processes customer and order information solely to calculate GST and generate legal tax invoices. The app adheres strictly to Shopify's Protected Customer Data security and privacy standards.

What store data the app accesses

Data typeWhy it is needed
Order details (products, prices, discounts)To calculate the correct CGST/SGST/IGST breakdown and generate line items
Customer name & billing addressTo print the "Bill To" section on the tax invoice and determine place of supply
Shipping addressTo print the "Ship To" delivery details on the tax invoice
Customer emailTo deliver PDF invoice copies directly to the buyer
B2B Company Tax IDTo capture the business GSTIN for Shopify Plus B2B orders
Store locations & themesTo determine dispatch state and insert the cart-page GSTIN block

The app does not track customer browsing activity, sell merchant data, or use customer information for marketing.

Understanding Protected Customer Data

Under Shopify's privacy policies, any app that accesses customer names, addresses, or emails must receive Protected Customer Data approval.

  • For live stores: Approval is handled during the standard Shopify App Store review process.
  • For development/test stores: You can enable access immediately in your Shopify Partner Dashboard under Apps → gst-manager → API access requests → Protected customer data.

While approval is pending

If order webhooks are temporarily delayed, you can always click Generate now inside any order page to generate the tax invoice instantly.

Where your data is stored

  1. On your Shopify store: All invoice numbers, tax breakdowns, and buyer GSTINs are saved directly to your store as Shopify Metafields. Even if the app is removed, this data remains in your store records.
  2. In secure cloud database: Settings, invoice sequence counters, and report generation history are stored in an encrypted database communicating over HTTPS/TLS.

GDPR & data privacy compliance

GST Manager complies fully with global privacy regulations (GDPR, CCPA) through Shopify's mandatory automated privacy webhooks:

  • Customer data request: When a customer requests a copy of their data, Shopify notifies the app to export relevant records.
  • Customer data deletion: When a customer requests deletion, the app permanently redacts their stored records.
  • Store data deletion: When an app is uninstalled, Shopify sends a deletion notice (shop/redact) 48 hours later, permanently wiping the store's settings and history from the database.

Documentation for the Relyweb app catalogue.