Appearance
Feature flags and permissions
Every RelyAI capability is an individual switch. This guide shows you how to enable or disable each one, which ship on and which ship off, and how to read the permissions matrix so you know exactly who can use what.
What a feature flag is
A feature flag is an on/off switch for a single AI capability. Turning one off hides its surface (the chatbox bubble, a page pill, a coach chip) — the underlying feature simply stops appearing.
Turning capabilities on or off
Open RelyAI → Settings → Feature Flags. Each row is a capability with a toggle; flip it and save. The defaults are chosen so the safe, read-only helpers are on and anything that can change your data starts off, so you opt in deliberately.
RelyAI → Settings → Feature Flags
What ships on, and what ships off
On by default — the low-risk helpers:
- Support chatbox — the bottom-right chat bubble that answers product questions from the built-in knowledge base; read-only, takes no actions. See The chatbox.
- Universal rewrite and the subject A/B generator — text helpers that never touch your data until you accept a suggestion.
- List and subscriber action tools — reading list stats, importing subscribers from CSV, and tagging/untagging subscribers in bulk.
- Observability — the usage, audit and related admin surfaces.
Off by default — anything that acts on your account or adds cost:
- Agent chat — upgrades the chatbox into an action-taking agent (needs a tool-capable model).
- Campaign, template and automation tools — pausing/resuming campaigns (pausing interrupts a live send), duplicating templates, and creating automations from presets.
- The four coaches — deliverability, segment, campaign and form tips panels. See Coaches.
Pairing agent chat with its action tools
Agent chat is the master switch that lets the chatbox do things. On its own it can only work with the action tools you've also enabled. So to let the agent, say, create automations, you turn on both agent chat and the automation tools. Each enabled tool adds an "AI Assist" pill to the relevant page, and every destructive action still asks you to confirm and is undoable within the undo window. See Agent tools for the full list.
The Permissions tab
Open RelyAI → Settings → Permissions for a read-only matrix of who can use which AI tool. Customers can open their own View my permissions modal to see the same for their account.
Introspection only
The permissions matrix shows what's allowed — it does not change it. AcelleMail's own access policy is still what's enforced under the hood; the matrix just makes it transparent.