---
url: /relyai-acellemail/guides/feature-flags-and-permissions.md
description: >-
  Turn RelyAI capabilities on or off from the Feature Flags tab, understand what
  ships enabled, pair agent chat with its action tools, and read the
  who-can-do-what permissions matrix.
---

# Feature flags and permissions

Every RelyAI capability is an individual switch. This guide shows you how to enable or disable each
one, which ship on and which ship off, and how to read the permissions matrix so you know exactly who
can use what.

::: info What a feature flag is
A feature flag is an on/off switch for a single AI capability. Turning one off hides its surface (the
chatbox bubble, a page pill, a coach chip) — the underlying feature simply stops appearing.
:::

## Turning capabilities on or off

Open **RelyAI → Settings → Feature Flags**. Each row is a capability with a toggle; flip it and save.
The defaults are chosen so the safe, read-only helpers are on and anything that can change your data
starts off, so you opt in deliberately.

![The Feature Flags settings tab](/relyai-acellemail/img/relyai-feature-flags-and-permissions-tab.png)
*RelyAI → Settings → Feature Flags*

## What ships on, and what ships off

**On by default** — the low-risk helpers:

* **Support chatbox** — the bottom-right chat bubble that answers product questions from the built-in
  knowledge base; read-only, takes no actions. See [The chatbox](/relyai-acellemail/features/chatbox).
* **Universal rewrite** and the **subject A/B generator** — text helpers that never touch your data
  until you accept a suggestion.
* **List and subscriber action tools** — reading list stats, importing subscribers from CSV, and
  tagging/untagging subscribers in bulk.
* **Observability** — the usage, audit and related admin surfaces.

**Off by default** — anything that acts on your account or adds cost:

* **Agent chat** — upgrades the chatbox into an action-taking agent (needs a tool-capable model).
* **Campaign, template and automation tools** — pausing/resuming campaigns (pausing interrupts a
  live send), duplicating templates, and creating automations from presets.
* **The four coaches** — deliverability, segment, campaign and form tips panels. See
  [Coaches](/relyai-acellemail/features/coaches).

## Pairing agent chat with its action tools

Agent chat is the master switch that lets the chatbox *do* things. On its own it can only work with
the action tools you've also enabled. So to let the agent, say, create automations, you turn on **both**
agent chat **and** the automation tools. Each enabled tool adds an "AI Assist" pill to the relevant
page, and every destructive action still asks you to confirm and is undoable within the undo window.
See [Agent tools](/relyai-acellemail/features/agent-tools) for the full list.

## The Permissions tab

Open **RelyAI → Settings → Permissions** for a **read-only matrix** of who can use which AI tool.
Customers can open their own **View my permissions** modal to see the same for their account.

::: warning Introspection only
The permissions matrix *shows* what's allowed — it does not change it. AcelleMail's own access policy
is still what's enforced under the hood; the matrix just makes it transparent.
:::

## Related pages

* [The chatbox](/relyai-acellemail/features/chatbox)
* [Agent tools](/relyai-acellemail/features/agent-tools)
* [Coaches](/relyai-acellemail/features/coaches)