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Error reference
If RelyAI shows a message you don't recognise, find it below. Messages are grouped by area, with a short note on what each one means and how to clear it. For step-by-step help see Troubleshooting.
ionCube
RelyAI ships as an ionCube-encoded build. If the ionCube Loader is missing or too old, the plugin's encoded files can't run and RelyAI won't load at all. Install or enable ionCube Loader 13.0.2 or newer for your PHP version, then reload. See Requirements.
License and access
| Message | Meaning and fix |
|---|---|
| "Enter a valid RelyAI license key to enable AI features." | No key is registered yet. Add and Activate your key under RelyAI → Settings → License. |
| "Your RelyAI license could not be verified. Please check your key." | The key failed verification. Confirm the key, then Re-activate on the License tab. |
| "RelyAI is not licensed on this install. Ask an administrator to activate a license key." | An AI request ran while unlicensed. An admin must activate a valid key for this domain. |
| "License could not be activated: :reason" | Activation was rejected; the reason is shown. Fix the stated cause (domain, IP, or install path) and try again. |
| "License deactivated on this domain." | Confirms the key was released from this domain. Re-activate here or on another domain to restore AI. |
Engine and API key
| Message | Meaning and fix |
|---|---|
| "No AI API key is configured. Please set one in Admin → RelyAI → Settings." | No engine key is set. Add an engine and key under RelyAI → Settings → Engines & Keys. |
| "Connection successful" | The Test Connection check passed — your engine and key work. |
See Connect an engine.
Updates
| Message | Meaning and fix |
|---|---|
| "Could not reach the update server (…). Your plugin continues to work normally." | The updater couldn't reach the server — often just because no release is published yet. AI keeps working; try again later. |
| "Your Support & Updates plan has expired or is not active…" | Installing new releases is blocked for this key. Renew Support & Updates; the installed version keeps working. |
| "v:v is published but its download is not yet available — please contact support." | A release exists but its download isn't ready. Contact support. |
| "Update failed: :reason" | The update didn't apply; the current version is auto-restored. Check the reason and retry, or update manually. |
| Verification failed during an update | The downloaded build failed its integrity check and was not applied. Retry, or update manually via Admin → Plugins → Upload Plugin. |
See Updating.