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Error reference ​

This page collects the messages GST Manager can show you or your customers, grouped by where they appear, with a one-line explanation and the fix for each. For step-by-step problem solving, see Troubleshooting.

ionCube ​

"ionCube Loader required. Contact [email protected]" The server is missing the ionCube Loader, so the plugin cannot run. Install ionCube Loader 13.0.2 or newer for your PHP version — see Requirements — then reload.

License and access ​

"GST Manager needs an active license before you can use Dashboard, Setup, or Reports. Paste your key below to activate." No license key is stored yet. Paste your key on the License page and activate it.

"The stored GST Manager license key is not currently Active on the Relyweb license server. Re-activate below to restore access." Your stored key is not currently Active — usually after a prolonged outage or a binding mismatch. Click Re-activate on the License page to restore access.

"GST Manager is not licensed on this install. Activate a license key under Plugin Settings → License." The install has no valid license. Go to Plugin Settings → License and activate a key.

"License could not be activated: :reason" Activation was rejected — the :reason explains why (for example a domain, IP or install-path mismatch). Check the key and the binding, then try again.

"License deactivated on this domain." Confirmation that you have deactivated the license on this domain. The GST admin surface locks back to the License page until you activate again.

"License activated — welcome, :name." Confirmation that your license is now Active and the full admin surface is unlocked.

Updates ​

"Could not reach the update server (...). Your plugin continues to work normally." The plugin could not reach the release registry. This is ordinary when no release has been pushed yet — it is a "cannot reach", not a fault. Your plugin keeps working; try again later.

"Your Support & Updates plan has expired or is not active. Renew it to install updates. Your current version continues to work normally." A newer release exists but your Lifetime license's Support & Updates plan is not active. Renew it to install updates; your current version keeps working regardless.

"vX is published but its download is not yet available — please contact support." The release is listed but its download artifact is not ready yet. Contact [email protected].

"Update failed: :reason" The in-place update could not complete; :reason explains why. The plugin rolls back automatically to the previous version — review the reason and retry.

"Update verification failed" The downloaded release did not pass verification, so it was not applied and the previous version was kept. Retry the update, or upload the release manually via Admin → Plugins → Upload Plugin.

Invoice download ​

"Invoice not found." The requested invoice does not exist (or the number is wrong). Check the invoice number and try again.

"You are not allowed to view this invoice." The signed-in account is not permitted to view that invoice. Sign in as the invoice's owner or an admin.

GSTIN ​

"GSTIN is invalid." The GSTIN failed validation — the 15-character format, state code, embedded PAN or check digit is wrong. Re-enter it in the format 22AAAAA0000A1Z5. A valid entry shows "GSTIN format is valid." See GSTIN validation.

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