Error reference

This page lists common error and status messages in GST Manager, their underlying causes, and resolution steps. For guided diagnostics, see Troubleshooting.

ionCube

"ionCube Loader required. Contact [email protected]"

Cause: Server lacks the ionCube PHP extension.
Fix: Install ionCube Loader 13.0.2+ for your active PHP version, restart the web server, and reload. See Requirements.

License and access

"GST Manager needs an active license before you can use Dashboard, Setup, or Reports. Paste your key below to activate."

Cause: No license key is saved in the installation.
Fix: Paste your license key on the License page and click Activate License.

"The stored GST Manager license key is not currently Active on the Relyweb license server. Re-activate below to restore access."

Cause: Key status is not Active, often caused by domain/IP mismatch or prolonged validation outage.
Fix: Click Re-activate on the License page to restore full admin access.

"GST Manager is not licensed on this install. Activate a license key under Plugin Settings → License."

Cause: The installation lacks a valid license registration.
Fix: Navigate to Plugin Settings → License and activate your key.

"License could not be activated: :reason"

Cause: Activation failed due to domain, IP, directory path mismatch, or license status.
Fix: Review :reason, update domain/IP bindings in your Relyweb client portal, and retry.

"License deactivated on this domain."

Cause: Successful license release from the current installation.
Fix: Normal confirmation state. Admin features remain locked until reactivated.

"License activated — welcome, :name."

Cause: Successful license verification.
Fix: Normal confirmation state. Full GST admin features are unlocked.

Updates

"Could not reach the update server (...). Your plugin continues to work normally."

Cause: Plugin could not reach the release endpoint, or no updates are published yet.
Fix: No immediate action needed. The installed version continues running normally. Retry later.

"Your Support & Updates plan has expired or is not active. Renew it to install updates. Your current version continues to work normally."

Cause: Newer release exists, but Lifetime Support & Updates coverage is expired.
Fix: Renew the support plan via the Relyweb portal to download updates. The current version remains fully operational.

"vX is published but its download is not yet available — please contact support."

Cause: Release record is published but the download archive is still provisioning.
Fix: Contact [email protected] for archive availability.

"Update failed: :reason"

Cause: In-place update aborted due to environment or file permission errors.
Fix: The plugin automatically rolls back to the previous version. Check :reason, resolve file permissions, and retry.

"Update verification failed"

Cause: Downloaded archive failed integrity or checksum checks.
Fix: Previous version remains active. Retry update or upload ZIP via Admin → Plugins → Upload Plugin.

Invoice download

"Invoice not found."

Cause: Requested invoice ID or number does not exist.
Fix: Verify the invoice number from the AcelleMail invoice index.

"You are not allowed to view this invoice."

Cause: Active session lacks permissions for the target invoice.
Fix: Log in as the invoice owner or an administrator.

GSTIN

"GSTIN is invalid."

Cause: Input failed 15-character structural format, state code, PAN pattern, or Luhn mod-36 checksum.
Fix: Enter a valid GSTIN formatted as 22AAAAA0000A1Z5. See GSTIN validation.

Troubleshooting — step-by-step fixes
Licensing — enter and manage your key
Updating — check for and install new versions
Requirements — the ionCube Loader