FAQ

Quick answers to the questions we hear most about the Cashfree gateway for AcelleMail.

What's the difference between the two gateways?

The Cashfree gateway takes one-time invoice payments through Cashfree's Drop-in checkout. The Cashfree Subscription gateway bills recurring plans using UPI AutoPay, eNACH or card mandates. Use Cashfree for single invoices and Cashfree Subscription for anything that repeats.

Which payment methods are supported?

UPI, credit/debit cards, net banking and wallets — all through Cashfree's hosted checkout.

What currency can I charge in?

INR only. Cashfree's domestic Payment Gateway and Subscriptions are INR-based, so only INR-priced plans are eligible. A subscription plan priced in any other currency won't be offered.

Do I need to configure two gateways or one?

You configure your credentials once. In Admin → Plugins → Cashfree → Settings you enter the license, App ID, Secret Key and Sandbox toggle a single time, and both gateways share them. The only per-gateway step is mapping plans for the Subscription gateway.

What's the difference between Sandbox and live?

The Sandbox checkbox chooses the environment, not your keys. Tick Sandbox with Test keys (App ID begins with TEST) while testing; untick it and use Production keys when you go live. Always run a small live payment after switching. See Going live.

Are my customers' card details stored?

No. Payment happens on Cashfree's hosted checkout, so card and account details are entered on Cashfree, not in AcelleMail. The plugin confirms outcomes server-side and never stores card data.

How are updates delivered?

Manually. There's no in-app updater — you download the new version from your relyweb.co client area and upload it via Admin → Plugins → Upload Plugin. Your settings are preserved. See Updating.

What happens if my license lapses?

The gateways stop appearing in Admin → Payment Gateways and payment processing is disabled. At checkout a lapsed license shows "Cashfree plugin license is not active. Please contact the administrator." The check is a local background check, so brief outages are tolerated — re-enter and re-save your key to restore. See Licensing.

Why do I have to map subscription plans?

Cashfree has no "list all plans" API, so plans can't be auto-discovered. You create each plan in the Cashfree dashboard, copy its plan_id, and map it to your AcelleMail plan (same currency and amount). See Set up subscriptions.

Related pages

• Direct payment — one-time invoices
• Subscriptions — recurring billing
• Licensing · Updating
• Troubleshooting — fixes for common issues