FAQ

Quick answers to the questions we hear most about the Cashfree gateway for AcelleMail.

What's the difference between the two gateways?

• Cashfree: Handles one-time invoice payments through Cashfree's Drop-in checkout.
• Cashfree Subscription: Manages recurring plans using UPI AutoPay, eNACH, or card mandates.

Which payment methods are supported?

UPI, credit/debit cards, net banking and wallets — all through Cashfree's hosted checkout.

What currency can I charge in?

INR only. Cashfree's domestic Payment Gateway and Subscriptions are INR-based, so only INR-priced plans are eligible. A subscription plan priced in any other currency won't be offered.

Do I need to configure two gateways or one?

Configure credentials once under Admin → Plugins → Cashfree → Settings:

• Shared configuration: License key, App ID, Secret Key, and Sandbox toggle apply to both gateways.
• Subscription requirement: Remote plan mappings are configured separately under Admin → Remote Plan Mappings.

What's the difference between Sandbox and live?

The Sandbox checkbox determines the target API endpoint:

• Testing (ticked): Use with Test keys (App ID begins with TEST).
• Live (unticked): Use with Production credentials.

Verify with a low-value test transaction after switching. See Going live.

Are my customers' card details stored?

No. Payment happens on Cashfree's hosted checkout, so card and account details are entered on Cashfree, not in AcelleMail. The plugin confirms outcomes server-side and never stores card data.

How are updates delivered?

Manually. There's no in-app updater — you download the new version from your relyweb.co client area and upload it via Admin → Plugins → Upload Plugin. Your settings are preserved. See Updating.

What happens if my license lapses?

• Gateway status: Gateways disappear from Admin → Payment Gateways and payment processing stops.
• Customer error: Checkout shows: "Cashfree plugin license is not active. Please contact the administrator."
• Restoration: Re-enter and save a valid license key. Brief network outages are tolerated by local caching. See Licensing.

Why do I have to map subscription plans?

Cashfree lacks an API endpoint to list all merchant plans automatically:

• Create: Configure the plan in Cashfree Dashboard and copy its plan_id.
• Map: Link the plan_id to the matching AcelleMail plan (same currency and amount) in Admin → Remote Plan Mappings. See Set up subscriptions.

Related pages

• Direct payment — one-time invoices
• Subscriptions — recurring billing
• Licensing · Updating
• Troubleshooting — fixes for common issues