Recurring payments

RelyPay can charge a customer's card automatically for future invoices, so recurring services keep billing without the customer re-entering their card each time. Recurring runs through PayGlocal Standing Instructions (SI) on international card transactions — PayGlocal is the provider that supports card-on-file mandates. You configure it under Addons → RelyPay → Recurring.

Addons → RelyPay → Recurring

How it works

When a customer pays an invoice with an international card and recurring is enabled, RelyPay sets up a mandate — the customer's agreement, held with PayGlocal, that lets you charge their card again later within agreed limits. From then on, the daily WHMCS cron finds upcoming invoices for that customer and charges them automatically, so you do not have to chase each renewal.

The three recurring modes

Recurring Mode is a radio setting that decides when a mandate is created:

• Flex — the customer sees an opt-in checkbox below the Pay Now button. A mandate is created only if they choose to enable automatic future payments. This is the friendly, consent-first option.
• Strict — every international card payment creates a mandate. Use this when recurring billing is a condition of the service.
• Off — the default. Cards are charged as a standard one-time payment and no mandate is created.

SI settings and defaults

Alongside the mode, a few settings shape each mandate:

• SI Max Amount Multiplier — a select from 1x to 5x, default 3x. This caps any future auto-charge as a multiple of the first invoice amount. A 3x cap means no single automatic charge can exceed three times what the customer first paid — a safeguard for the customer.
• Days Before Due to Charge — a select from 1 to 5 days, default 2. This is how many days before an invoice's due date the daily cron attempts the auto-charge, giving time to retry before the due date if needed.
• Recurring Payment Gateway — a select listing only providers that support international cards with SI, default PayGlocal.

Why international cards?

Standing Instructions are a card-network feature for saving a card for future charges. RelyPay uses PayGlocal's SI support, which applies to international card payments — so recurring is available on that path.

The mandate lifecycle

1. Created. A mandate is created during the customer's first card payment, within the limits set by the SI settings above (including the max-amount multiplier).
2. Charged. The daily WHMCS cron charges upcoming invoices automatically, attempting each charge the configured number of Days Before Due to Charge.
3. Active. While active, the mandate can be used for future auto-charges within its limits.
4. Revoked. A revoked mandate is cancelled with the provider and can no longer be used for auto-charges.

Keep the cron running

Automatic charges depend on the WHMCS daily cron. If your cron is not running, upcoming invoices will not be charged automatically. Confirm the WHMCS system cron is scheduled and healthy.

The Mandates screen

Review and manage every mandate under Addons → RelyPay → Mandates.

Addons → RelyPay → Mandates

The table has these columns: ID, Client, Mandate ID, Max Amount, Status, Created, Updated, Actions. You can narrow the list with the status filter and the search box (placeholder "Client name, email, or mandate ID").

Each row offers two actions:

• Sync — checks the mandate's live status with the provider and updates the local record if it has changed. Use this if a mandate's status looks out of date.
• Revoke — cancels the mandate with the provider and marks it revoked locally. A revoked mandate cannot be used for future auto-charges. You are asked to confirm before it is revoked.

Related pages

• PayGlocal configuration — the provider that powers recurring; set up its keys before enabling SI
• Routing — the non-INR fallback that carries international cards
• Transactions — see each recurring charge as it happens