---
url: /relyai-acellemail/features/chatbox.md
description: >-
  The floating RelyAI chatbox answers product questions from a built-in
  knowledge base, and — when you turn on Agent chat — becomes an action-taking
  agent with confirmation, live progress and one-tap undo.
---

# The chatbox

The chatbox is the floating chat bubble RelyAI mounts in the bottom-right corner of AcelleMail for
your customers and your team. Out of the box it is a **knowledge-base support chatbox**: it answers
product questions from the bundled knowledge base and takes **no actions** — it can read and explain,
but it never changes anything. That makes it safe to leave on for everyone.

When you are ready for more, you can upgrade the same bubble into an **agent** that actually does
things for you — creating lists, building automations, tagging subscribers and more — always asking
before anything destructive and always leaving you a way to undo it.

![The RelyAI chatbox open in AcelleMail](/relyai-acellemail/img/relyai-chatbox-open.png)
*RelyAI → the floating chatbox (bottom-right)*

## Ask it a product question

Click the launcher to open the chat panel and type your question in plain language — "how do I set up
a bounce handler?", "what's the difference between a list and a segment?". The support chatbox
answers from RelyAI's built-in knowledge base and stays **read-only**, so you can hand it to
customers without worrying that a stray message will change a setting. This is exactly what the
**Support chatbox** feature flag controls, and it ships on by default.

## Turn it into an agent

To let the chatbox *act*, an administrator turns on **Agent chat** under
**RelyAI → Settings → Feature Flags**. It is an advanced switch and ships **off** — you opt in
deliberately, and you need an engine whose model supports tool use. Once it is on, the same bubble can
call the capabilities you have enabled (see [Agent tools](/relyai-acellemail/features/agent-tools)),
and each capability stays its own separate flag so you decide exactly how much the agent can do.

::: tip Where it appears
The chatbox lives in the corner of AcelleMail wherever you are. On pages that support agent actions
you'll also see an **AI Assist · …** pill, so the agent's reach is always visible on the page itself.
:::

## What you'll see while it works

Three touches make the agent feel calm and trustworthy, each governed by its own flag (all on by
default):

* **Smart-Wait progress.** While a request is running, a live "thinking" status shows what the agent
  is doing instead of leaving you staring at a spinner.
* **Interactive replies.** Answers can render as more than text: confirm dialogs before an action,
  option **chips** to pick between choices, and **previews** of what a change will look like.
* **Undo.** Every agent action offers an inline **Undo** button, and you can also press **Cmd+Z**, for
  as long as the undo window is open. Anything destructive asks you to confirm *before* it runs, too.

## Everything is on the record

Every conversation — support or agent — is stored and reviewable. You can replay a session message by
message under **RelyAI → Conversations**, and every tool call the agent made lands in the
**Audit Viewer**. Nothing the assistant does is hidden from you.

## Related pages

* [Agent tools](/relyai-acellemail/features/agent-tools) — what the agent can do once enabled
* [Feature flags and permissions](/relyai-acellemail/guides/feature-flags-and-permissions) — turn Agent chat and each capability on
* [Observability](/relyai-acellemail/features/observability) — conversations, audit and feedback