---
url: /relyai-acellemail/faq.md
description: >-
  Answers to the questions buyers ask about RelyAI for AcelleMail — supported
  providers, API keys, licensing, what the agent can and can't do, logging and
  auditability, cost control, and updates.
---

# FAQ

Quick answers to the questions we hear most before and after buying RelyAI. For step-by-step setup,
follow the links at the bottom of each answer.

## Which AI providers are supported?

Three. You can connect **OpenAI**, **Anthropic**, and **Ollama** (self-hosted or Ollama Cloud). You
may add several engines and pick one **Default** that all AI calls use. Popular picks include
gpt-4o-mini, claude-haiku-4-5, and llama3.1:8b. See
[Connect an engine](/relyai-acellemail/guides/connect-an-engine).

## Do I need my own API key?

Yes — you bring the AI provider. You set one **system** key on **Settings → Engines & Keys** that
RelyAI uses for everyone by default. You can also switch on **"Allow customers to use their own API
key"** so customers enter their own key under **Account → AI** and run on their own quota instead of
yours.

## Does it work without a license?

No. **Every** AI feature is gated behind an active RelyAI license. Until your key verifies as Active
on this domain, the AI surfaces don't run and admins are prompted to enter a key. See
[Licensing](/relyai-acellemail/licensing).

## Is the chatbox read-only, or can it act?

Both, and you choose. In its base form the chatbox is a **read-only** knowledge-base support bot.
Turn on **Agent chat** and it becomes an **agent** that can take actions through tools — always
**confirming** anything destructive first, and offering **Undo** (Cmd+Z or an inline button) while
the undo window is open. See [The chatbox](/relyai-acellemail/features/chatbox) and
[Agent tools](/relyai-acellemail/features/agent-tools).

## Can the AI change things without asking?

No. Anything destructive requires your **confirmation** before it runs, and most actions are
**reversible** with Undo. Sensitive fields — passwords, card numbers, CVV, OTP, API keys — can
**never** be filled by the agent. Each capability is also a separate feature flag, and several ship
**off** by default so you opt in deliberately.

## What data is logged, and can I audit it?

Everything the AI does is recorded. The observability suite gives you a **Usage Dashboard**,
**Conversations** you can replay, an **Audit Viewer** of every tool call (with CSV export),
**Feedback** ratings, and a **Self-Improve** view of failures and weak spots. See
[Observability](/relyai-acellemail/features/observability).

## How are costs controlled?

Three levers. **Quotas & Limits** sets per-task rate caps (defaults 20/minute, 500/hour) and an
optional per-customer daily cap. **AI Credits** meters usage on plans that use it. And
**customer-own-key** moves a customer's spend onto their own provider account. Local Ollama models
have zero per-token cost. See [Quotas, limits and credits](/relyai-acellemail/guides/quotas-limits-and-credits).

## Does it modify AcelleMail core?

No. RelyAI installs as a standard AcelleMail plugin and mounts its surfaces through AcelleMail's own
theme — **no core files are modified**. See [Installation](/relyai-acellemail/installation).

## How are updates delivered?

In-app. From **RelyAI → Settings → Integrity & Updates** you check for a new version and click
**Update now** for an in-place download-verify-backup-apply update that auto-restores on failure. A
manual **Upload Plugin** path is available too. See [Updating](/relyai-acellemail/updating).

## What happens if my license lapses?

The AI features switch off until you renew and re-activate. The plugin itself keeps running, and
your data stays put — re-activate on the License tab to restore AI. For Lifetime licenses, your
installed version keeps working forever; only *new* releases need an active Support & Updates plan.
See [Licensing](/relyai-acellemail/licensing).

## Related pages

* [Licensing](/relyai-acellemail/licensing) — how the license gate works
* [Connect an engine](/relyai-acellemail/guides/connect-an-engine) — OpenAI, Anthropic, Ollama
* [Agent tools](/relyai-acellemail/features/agent-tools) — what the agent can do, safely
* [Observability](/relyai-acellemail/features/observability) — logging and audit
* [Quotas, limits and credits](/relyai-acellemail/guides/quotas-limits-and-credits) — cost control
* [Troubleshooting](/relyai-acellemail/troubleshooting) — when something isn't working