---
url: /razorpay-acellemail/faq.md
description: >-
  Common questions about the Razorpay for AcelleMail plugin — one-time vs
  subscription, payment methods, INR-only, shared credentials, test vs live,
  card storage, updates, and plan mapping.
---

# FAQ

Quick answers to the questions we hear most. For step-by-step help, follow the links at the bottom of
each answer.

## What's the difference between the two gateways?

The **Razorpay** gateway takes **one-time** invoice payments. The **Razorpay Subscription** gateway
bills **recurring** plans with automatic renewal via Razorpay Subscriptions. You get both from a single
install, sharing the same credentials.

## Which payment methods are supported?

Razorpay's checkout covers **UPI, credit/debit cards, net banking and wallets** — the same methods for
one-time and subscription payments.

## What currency is supported?

**INR only.** Only INR-priced plans are eligible, and subscription plans must be priced in INR to be
mappable.

## Do both gateways share credentials?

Yes. You enter your **API Key ID**, **API Key Secret** and an optional **Webhook Secret** once in
**Admin → Plugins → Razorpay → Settings**, and both gateways use them. See
[Settings](/razorpay-acellemail/settings).

## How do I switch between test and live?

The **environment is chosen by your key prefix** — `rzp_test_` for test and `rzp_live_` for live.
There's no sandbox checkbox. To go live, swap your test keys for live keys and re-save Settings; see
[Going live](/razorpay-acellemail/guides/going-live).

## Are my customers' card details stored?

No. Payment details are entered on **Razorpay's own checkout** — card and other sensitive data never
touch your server. Outcomes are confirmed server-side and events are signature-verified.

## How are updates delivered?

**Manually.** There's no in-app auto-updater — download the latest ZIP from your relyweb.co client area
and upload it. Your settings are preserved. See [Updating](/razorpay-acellemail/updating).

## What happens if my license lapses?

The gateways stop appearing and payment processing is disabled; at checkout a customer sees
**"Razorpay plugin license is not active. Please contact the administrator."** Renew or re-enter your
license and re-save Settings to restore them. See [Licensing](/razorpay-acellemail/licensing).

## Why do I have to map subscription plans?

Razorpay bills recurring cycles against a **Razorpay plan**, so the Subscription gateway needs to know
which Razorpay plan matches your local AcelleMail plan (same currency and amount). You map them once in
**Admin → Remote Plan Mappings**. The direct **Razorpay** gateway needs no mapping. See
[Set up subscriptions](/razorpay-acellemail/guides/set-up-subscriptions).

## Related pages

* [Direct payment](/razorpay-acellemail/features/direct-payment)
* [Subscriptions](/razorpay-acellemail/features/subscriptions)
* [Settings](/razorpay-acellemail/settings)
* [Troubleshooting](/razorpay-acellemail/troubleshooting)
* [Licensing](/razorpay-acellemail/licensing)