---
url: /gst-manager-acellemail/faq.md
description: >-
  Answers to the questions buyers ask before installing GST Manager for
  AcelleMail — what it changes, whether you need SSH, how licensing and updates
  work, which invoices get GST, and what data is stored.
---

# FAQ

Quick answers to the questions people ask most before and after installing GST Manager. For deeper
detail, follow the links into the relevant page.

## Does it change AcelleMail's own tax settings?

At install it mirrors the plugin's **default GST rate** into AcelleMail's tax settings so new orders
carry the rate at creation. From then on the plugin runs its own tax engine, classifying each
invoice and splitting CGST/SGST or IGST. See
[GST classification](/gst-manager-acellemail/features/gst-classification).

## Do I need SSH access?

Once, during setup, to apply the plugin's core hook points. After that everything — settings,
licensing, and updates — is done from inside the AcelleMail admin. See
[Installation](/gst-manager-acellemail/installation).

## Does it work without a license?

No. Until a valid key is **Active**, GST Manager shows only its **License** page and the rest of the
GST admin surface stays locked. Enter your key under **Plugin Settings → License**. See
[Licensing](/gst-manager-acellemail/licensing).

## Are the invoices one-time or recurring?

GST Manager works on the invoices AcelleMail generates, whether the underlying order is a one-time
purchase or a recurring subscription — each paid invoice is classified and gets its GST-aware PDF.

## Which invoices get GST, and which are treated as export?

Domestic invoices (B2B-intra, B2B-inter, B2C) get CGST/SGST or IGST based on your home state, the
customer's state, and whether they hold a GSTIN. **Export** invoices — customers outside India, and
non-INR invoices with no billing country — carry no GST and can use a separate EXP numbering
sequence. See [Export invoices](/gst-manager-acellemail/features/export-invoices).

## Is card or customer payment data stored?

No card data is stored by the plugin. It works with the invoices and the customer's GSTIN captured
on the contact page to produce compliant invoices and reports.

## How are updates delivered?

Through the built-in updater under **Plugin Settings → Integrity & Updates**: check for a release,
then **Update now** performs an in-place update with an automatic backup and rollback. You can also
upload a release via **Admin → Plugins → Upload Plugin**. See
[Updating](/gst-manager-acellemail/updating).

## What happens if my license lapses?

Your **current version keeps working** — nothing is disabled by a lapsed plan. What you lose is the
ability to install *newer* releases until you renew (Leased) or renew your Support & Updates plan
(Lifetime). See [Licensing](/gst-manager-acellemail/licensing).

## Where do I see how much tax I've collected?

On the **Tax Reconciliation Dashboard** — IGST/CGST/SGST collected, invoice classification, export
revenue, and a GSTR-1 countdown. For filing data, use the CSV reports. See
[Dashboard](/gst-manager-acellemail/features/dashboard) and
[Tax reports](/gst-manager-acellemail/features/tax-reports).

## Can I use my own invoice logo?

Yes. Upload your invoice logo under **Setup → Footer & Identity** (PNG/JPG/SVG/WebP, up to 1 MB,
around 48 px tall). It's independent of your site logos. See
[Invoice identity and bank details](/gst-manager-acellemail/guides/invoice-identity-and-bank).

## Related pages

* [Licensing](/gst-manager-acellemail/licensing)
* [Installation](/gst-manager-acellemail/installation)
* [Updating](/gst-manager-acellemail/updating)
* [Tax reports](/gst-manager-acellemail/features/tax-reports)
* [Troubleshooting](/gst-manager-acellemail/troubleshooting)