---
url: /geosync-pro-whmcs/faq.md
description: >-
  Quick answers to the questions store owners ask most about GeoSync Pro — how
  it picks a currency, logged-in customers, the EU rule, privacy, updates and
  more.
---

# FAQ

Short answers to the questions we hear most. For the deeper detail, follow the links.

## How does GeoSync Pro pick a currency for a visitor?

It detects a guest's country from their IP address (using the ip-api.com geolocation service),
then looks up your **country → currency mapping** and sets the client-area currency to match. No
match or an undetectable country? It falls back to your **Default Currency**. See
[Currency localisation](/geosync-pro-whmcs/features/currency-localisation).

## Does it change the currency for logged-in customers?

No. **Logged-in users are never overridden** — they always see their own profile currency. Only
guest (non-logged-in) visitors are localised.

## What is the "EU rule"?

Instead of adding 27 separate mappings, you can add a single row with the country code **`EU`** to
map **all 27 EU member states** to one currency (usually EUR). It's a shortcut that keeps your
mappings tidy. See [Configuration](/geosync-pro-whmcs/configuration).

## Do I need currencies set up in WHMCS first?

Yes. Any currency you map must already exist and be **active** under
**Setup → Payments → Currencies**. If a mapped currency is missing or inactive, GeoSync Pro falls
back to your default. The **Currency** tab shows an *Active WHMCS currencies* reference table so
you can check at a glance.

## Is any personal data or IP address stored?

No. Analytics are **privacy-first**: only anonymous, aggregate per-day counts of *country →
currency* are kept. **No IP addresses, user IDs or personal data are ever stored.** A visitor's
public IP is only sent to the geolocation service to look up their country — nothing else. See
[Analytics](/geosync-pro-whmcs/features/analytics).

## Why is my dashboard empty?

On a fresh setup this is normal. GeoSync Pro only counts guest, public-IP visits while the feature
is enabled, and it never backfills past traffic. Your own admin sessions and private/localhost IPs
aren't counted. Test in an incognito window from a public IP — see
[Troubleshooting](/geosync-pro-whmcs/troubleshooting).

## Does it slow down my site?

No. A visitor's country is cached for their session (about an hour) so pages stay fast, and the
license check runs quietly in the background from a cached result — so visitor pages are never
slowed, even during a brief licensing-server outage.

## What happens if my license lapses?

Currency localisation **pauses until the license is active again**. Checkout and the rest of WHMCS
keep working normally. A Lifetime license stays active perpetually, so only its *updates* are
affected when Support & Updates ends — the feature keeps running. See
[Licensing](/geosync-pro-whmcs/licensing).

## Can I hide the currency switcher?

Yes. Turn on **Hide Currency Switcher** on the **Currency** tab to hide the currency dropdown and
the registration-page currency field for guests on the built-in **Six**, **Twenty-One** and
**Nexus** templates. On a third-party theme you may also need to disable it in that theme's own
settings.

## Does it work with my theme?

The **Hide Currency Switcher** option targets the built-in WHMCS templates **Six**, **Twenty-One**
and **Nexus**. Currency detection and switching work regardless of theme; only the *hide switcher*
control is template-specific. For third-party themes and order forms (like Lagom), disable the
switcher in the theme's settings too — GeoSync Pro warns you on-screen when your active template is
non-default.

## How do updates and backups work?

One click: **Settings → Update Status → Check for Updates → Update Now**. GeoSync Pro backs up
your files and database first, applies the update, and auto-restores both if anything fails. After
success the file backup is removed and a downloadable **database backup** is retained (store it
privately — it includes configuration and license details). See
[Updates & backups](/geosync-pro-whmcs/updating).

## What if a visitor's country can't be detected?

GeoSync Pro simply uses your **Default Currency**. This also happens for private or localhost IP
addresses (like `127.0.0.1`), which can't be geolocated — so the visitor still sees valid pricing.

## Why doesn't localisation work when I test it myself?

Almost always because you're logged in, on a private/localhost IP, or the feature/license isn't
active. Test in a logged-out or incognito window from a public IP. Walk through the checks in
[Troubleshooting](/geosync-pro-whmcs/troubleshooting).

## Where can I look up an exact message I saw?

The [Error reference](/geosync-pro-whmcs/errors) lists every admin message verbatim — activation,
sync, save and update — with what each means and what to do.

## Can I remove all of GeoSync Pro's data later?

Yes. Deactivating keeps your database tables so a reactivate is lossless. To remove everything, see
[Uninstalling](/geosync-pro-whmcs/uninstalling).